Laserfiche WebLink
(c) Provide Telephone User Support, Email Support, Web Support, during normal business <br /> hours Monday through Friday(excepting Holidays) and after hour emergency support <br /> through messaging service, and other benefits deemed appropriate by Azteca Systems (as <br /> set forth in Section 7) <br /> (d) Implement and maintain a means of secure, remote direct network access (VPN, Web- <br /> access, dial-up, etc) to the User's systems in order to perform thorough remote diagnostics <br /> and effect remote repairs, upgrades, and fixes <br /> 2 3 The following items, among others, however, are specifically excluded as support <br /> services under this section of this Agreement <br /> (a) interpretation of program results, <br /> (b) assistance with questions related to computer hardware and peripherals that are not <br /> related to the use of the Covered Software, <br /> (c) assistance with computer operating system questions not directly pertinent to the <br /> Covered Software or Program Modifications, <br /> (d) data debugging and/or correcting, <br /> (e) services necessitated as a result of any cause other than authorized ordinary and proper <br /> use by the User of the Covered Software, including but not limited to neglect, abuse, <br /> unauthorized modification, unauthorized updates or electrical, fire, water or other damage, <br /> and <br /> (f) consulting regarding Custom Applications created to function with the Covered <br /> Software unless the Custom Application is identified as Covered Software in paragraph <br /> 93 <br /> 3. CHARGES <br /> 3 1 For services hereunder, User shall pay Azteca. Systems an annual fee The annual fee <br /> for the initial Update & Support Period is set forth in paragraph 9 2, and shall be paid prior <br /> to the start of the initial Update & Support Period The annual fee for successive Update & <br /> Support Periods (twelve-month periods commencing upon the anniversary of the initial <br /> Update & Support Period) shall become due prior to the end of the preceding paid-up <br /> Update & Support Period <br /> 3 2 Upon 90 days written notice, the fee for Update and Support Periods listed in paragraph <br /> 9 2 subsequent to the third Update and Support Period may be adjusted by Azteca to reflect <br /> increases in costs of providing the services described herein and/or to reflect increases in <br /> the population, users, size, usage, and other factors of User, provided,however, that (a) if <br /> the above factors remain constant the increase in the pricing shall not exceed the Consumer <br /> Price Index and (b) if any such proposed cost increase is in User's opinion excessive, User <br /> C•1Userslbliaslatn\AppData\Local\Microsoft\Windows\Temporary Internet FilesTontent Out1ook113ZX11691CITYWORK9 Update Suppott.doc <br /> 3 <br /> Update&support Agreement <br />