Contracts & Agreements_232-2017 - Laserfiche WebLink

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System If any terms of a Software procedures for or corrections of Defects The Supplement conflicts with any other terms of hours during which Maintenance will be provided this Agreement, the terms of the Software for each Component System, the targeted Supplement will control response times for certain defined categories of Maintenance calls for each Component System "Source Code" means computer and Custom Modification, and other details and programs written in higher-level programming procedures (collectively, the Maintenance languages sometimes accompanied by Standards") relating to the provision of English language comments and other Maintenance for each Component System and programmer documentation Custom Modification are described in attached Exhibit 2 "Contract Year" means, with respect to each Baseline Component System and "New Releases" means new editions of a Custom Modification, the period identified= in Baseline Component System or Custom Exhibit 1 Modification, as applicable "Custom Modification" means a change "Notification" means a communication to that Superion has made at Customer's Superion's help desk by means of (j) Superion's request to any Component System in web helpline, (u) the placement of a telephone accordance with a Supenon-genera�ed call, or (iii) the sending of an e-mail, in each specification, but without any other changes case, in accordance with Superion's then- whatsoever by any person or entity Each current policies and procedures for submitting Custom Modification for which Superion will such communications provide Customer with Improvements is identified in Exhibit 1 2 Services "Defect" means a material deviation (a) Tvoes of Services During the term of between the Baseline Component System and this Agreement, Superion will provide Customer its Documentation, for which Defect Customer with Maintenance for, Enhancements of, and has given Superion enough information to New Releases of each Baseline Component enable Superion to replicate the deviation on a System and each Custom Modification identified computer configuration that is both in Exhibit 1 comparable to the Equipment and that is under Superion's control Further, with regard (b) Limitations All Improvements will be to each Custom Modification, "Defect" means part of the applicable Baseline Component a material deviation between the Custom System/Custom Modification, and will be subject Modification and the Superion-generated to all of the terms and conditions of the License specification and documentation for such Agreement and this Agreement Customer must Custom Modification, and for which Defect provide Superion with such facilities, equipment Customer has given Superion enough and support as are reasonably necessary for information to enable Superion to replicate the Superion to perform its obligations under this deviation on a computer configuration that is Agreement, including remote access to the both comparable to the Equipment and that is Equipment under Superion's control 3 Pavment and Taxes "Enhancements" means general release (as opposed to custom) changes to a Baseline (a) Maintenance Fees For the Component System or Custom Modification Improvements, Customer will pay Superion the which increase the functionality of the amount provided for in Exhibit 1 as the Basecne Component System or Custom "Payment Amount" for the first Contract Year Modification in question For each Contract Year subsequent to the initial Contract Year, Superion reserves the right to "Improvements" means, collectively, increase the Improvements fees Fees for Maintenance, Enhancements and New Improvements for a Baseline Component Releases provided under this Agreement System/Custom Modification are due on the first day of the first month of the Contract Year for "Maintenance means using reasonable that Baseline Component System/Custom efforts to provide Customer with avoidance Modification Page 3 of 9