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�5 RSI ENTERPRISES_ T It 57 EU REV kN U E SO LU ['I U \5 AGREEMENT FOR COLLECTIONS SERVICES This Agreement for collection services is entered into this 16th of February, 2021 between RSI Enterprises, Inc_ herein referred to as "RSI", located at 5440 W. Northern Avenue, Glendale, Arizona 95301 and the City of Redlands herein referred to as Client, located at 35 Cajon Street, Redlands, California 92373. The Parties mutually agree to the following terms and conditions: 1. Description of Services 1.1 RSI shall perform Accounts Receivable Management Services on certain referred debtor accounts as defined below ("Referred Accounts") within the Limits of the Health Insurance Portability and Accountability Act, the Health and Human Services Department Standards for Individually Identifiable Health Information, the Fair Debt Collection Practices Act, all applicable rules and regulations, and other state, federal and local laws. 1.2 "Referred Accounts" may include: • Miscellaneous accounts receivable (e.g. fire inspections, police department false alarm fees, cost recovery, returned checks, airport fees, miscellaneous fees and fines) at least 90 days old after the date of service. • Delinquent utility billing accounts at least 90 days old after the date of service. The City reserves the right to refer qualified accounts outside of listed parameters, at the City's discretion." Client will electronically refer (in a format to be mutually agreed upon) 100% of all Referred Accounts, as defined above, on February 1, 2021. Client agrees that RSI shall be entitled to pursue collection of all Referred Accounts for a collections cycle of no less than 365 from date of referral, 1.3. Scope of Work. / Customary and Standard Third -Party Collection Procedures RSI will provide customary services associated with Third Party Collection service, as described below. The parties agree that the following list is not exhaustive but is rather a guide upon which to form the basis for the Scope of Work. Customary services may include but are not limited to: Customary and standard third -party accounts receivable management services performed under this Agreement shall include payment activities that relate to the individual to whom services are provided or the responsible party on the account receivable. Payment activities may include but are not limited to: A. Data extraction B. Data aggregation services C. Performance of location information services D. Insurance Billing / Claim Management E, Mailing of collection letters F. Telephone requests for payment G. Establishment of repayment plans H. Posting of debtor payments / adjustments I. Miscellaneous services as mutually agreed by Client and RSI 2. Necessary Information to Effectuate Services Client authorizes RSI to commence customary accounts receivable management services procedures to effectuate payment of a Referred Account when Client provides RSI with the responsible party information and which pertains to a debtor's account receivable. RSI has determined that, in order to perform the services for Client specified in Section 1.3 hereof, information regarding the debtor to whom services were rendered and the responsible party for payment of such services (if not the debtor) will be required. RSI understands that Client is relying on RSI's determination of the Minimum Necessary Information it requires in connection with RS1 services under this Agreement. 3. Limitations on Use and Disclosure of MWhnum Necessary bformation L:tica'djm+Rgrcamei%ORSI Rrnerpn5cs Inc. Collection Services Agrecmcnt.docx