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\o-Non I <br />STRATEGY 7 CORPORATION <br />SECTION I. SUPPORT AND MAINTENANCE FOR SOFTWARE <br />1. DEFINITIONS <br />" Support " means professional time provided by S7 CORP's consulting, technical, <br />training and support staff to USER. <br />" Maintenance " means assistance so that SOFTWARE operates in confoiinity with all <br />descriptions and specifications Raining Data and Strategy 7 has published for <br />SOFTWARE for which USER has a valid license to use. <br />2. SERVICES <br />a) In the event that USER detects any error or defect in SOFTWARE, S7 CORP <br />shall furnish telephone support, and if necessary, maintenance. S7 CORP shall log and <br />classify the severity of the error or defect. USER agrees to provide access to <br />SOFTWARE via modem or other means so that S7 CORP can verify and/or correct error <br />or defects. <br />b) S7 CORP will provide USER with 24 hours per day, 7 Days per Week support, <br />via direct call or page service. Response time provided to USER will be no longer than <br />one (1) hour. <br />3. MAINTENANCE FEES: USER shall pay on or before the first day of each term the <br />maintenance fee as denoted on Exhibit A attached to and incorporated in this Agreement. <br />4. SUPPORT PAYMENTS: Amounts due to S7 CORP pursuant to Section II of this <br />Agreement, excluding maintenance fees and including but not limited to professional <br />services and expenses are due and payable by USER within thirty (30) days of receipt of <br />an invoice from S7 CORP. While the S7 CORP may send an invoice for fees due under <br />this Agreement, failure to do so shall not absolve USER from its responsibility to make <br />any payment hereunder when due. <br />5. TRAVEL. Support or maintenance provided by S7 CORP requiring travel of more <br />than 50 miles from a S7 CORP office are subject to the following charges: Per diem at S7 <br />CORP's then current published rate, actual air travel expenses or automobile travel time <br />at S7 CORP's preferred hourly rate of $75.00 per hour when incurred, by S7 CORP in <br />connection with servicing USER under this Agreement, whether for covered or excluded <br />services which are described in the attached Exhibit B, are billable to USER at actual <br />City of Redlands <br />Maintenance Onlls,, Contract et-IL:mop° I a.doc <br />Page 2 06/14/01 <br />2009 Chenault Drive, Suite 110 • Carrollton, TX 75006 • (972) 560-9201 • FAX (972) 560-9203 <br />610 Newport Center, Suite 1070 • Newport Beach, CA 92660 • (949) 719-9410 • FAX (949) 719-6142 <br />