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EXHIBIT "A" <br />SCOPE OF SERVICES <br />(Amended) <br />Overview of Proposed Services <br />1. SDI personnel will perform a comprehensive assessment of the current state of the environment. <br />This assessment includes, but is not limited to, system scans, deployment of host -based <br />monitoring and reporting tools, and hands-on inspection of infrastructure devices. The resulting <br />baseline snapshot includes an inventory of computer hardware including virtualized assets, <br />software including version details, and network infrastructure devices including interconnection <br />details. This initial assessment is intended to help gauge deviations from generally accepted <br />information technology management best practices. <br />2. The SDI management team, along with key SDI personnel, will interview organizational <br />stakeholders to document historical challenges, current operations, and discuss departmental <br />objectives requiring IT solutions and support. <br />3. SDI will produce a comprehensive report for your management that includes the baseline snapshot <br />information, summary of stakeholder discussions, and recommendations for short-term corrective <br />measures and long-term solutions targeting optimal IT operations to meet organizational <br />objectives. In summary, this report helps support the development of a guide for system <br />management services and serves as supporting documentation for an IT Master Plan. Note that <br />recommendations may also include reduction or expansion of specific hardware/ software <br />platforms, modifications to currently employed technologies, and augmentation/training for staff. <br />All recommendations are substantiated with information gathered throughout the assessment. <br />4. SDI will support the IT Design Services for the new City Hall and PD Safety Hall facilities, <br />including project management, development of procurement documents, infrastructure <br />assessment, developing a list of recommended standards, and system design and documentation, <br />Specific Services Included <br />Server Support <br />SDI's server support methodology is integrated within the overall endpoint management practices described <br />below in the Managed Services Technology section. In general, SDI typically furnishes clients with an <br />Information Technology Service Management solution to increase the efficiency and effectiveness of the <br />entire service offering. This host -based continuous monitoring agent, installed on each computer endpoint, <br />conducts environmental data collection and provides a centralized IT management portal. <br />3 <br />I:\cmo\Agreements\SDI_Presence_Pirst Amendment-PY22-0253.docx jm <br />