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to increase understanding of application traffic, expanded traffic control options beyond blunt allow/deny, reduction of threat vectors, improved performance and security, and simplified management. Network infrastructure monitoring and alerting is typically performed using a mixed on -premises and cloud -based network monitoring tool to perform continuous monitoring of network devices and traffic. This service provides: • A real-time view of the City's network, including all the devices and interconnections • A real-time inventory of all the technology on the City's network • Automated backups of network infrastructure configurations • 24/7 proactive infrastructure monitoring and alerting • Automated troubleshooting tools and secure remote access to the City's infrastructure devices • Performance reports Security Administration SDI can establish a robust and layered security model when feasible. Details of the City's existing INFOSEC model are purposely excluded from this document to preserve the integrity of that model. In general terms, SDI will develop a comprehensive INFOSEC proposal to address any observed deficiencies in the City's adherence to a generally accepted risk management framework applicable to government -owned systems. Labor hours to implement INFOSEC recommendations by SDI included within the scope of services. There is, however, the potential for additional software, hardware, and licensing costs that must be borne by the City to proceed. The proposal will include assessment of existing, and recommendations to implement, the following technologies: • Intrusion detection system/intrusion prevention system (IDS/IPS) • Security information and event management (SIEM) • Audit logging and correlation of compatible computer systems • Audit logging and correlation of compatible network infrastructure equipment • Endpoint security [e.g., firewall, anti -virus, anti-malware, application whitelisting, etc.] • Vulnerability assessment and management • Disaster planning [e.g., IT contingency planning, continuity of operations, etc.] Managed Services Technology SDI will furnish the City with an Information Technology Service Management (ITSM) solution to increase the efficiency and effectiveness of the entire service offering. This ITSM employs a host -based continuous monitoring agent, installed on each computer endpoint, to conduct envirolunental data collection and centralize IT management. This highly configurable agent improves the efficiency of IT management through: • Centralized remote administration, support, and power management • Customized continuous monitoring and alerting • Operating system patch -level monitoring and management • Endpoint status reporting and alerting • Inventory tracking 5 I:\cmo\Agreements\SDI_Presence_First Amendment-FY22-0253.docx-jm