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SDI will perform initial assessments of hardware problems as well as basic upgrades (RAM, storage, controller cards), however on -site technicians generally defer to manufacturer warranty coverage for hardware failures. Services management such as Active Directory, DHCP, DNS, Group Policy, Print and Document Services, 115, Windows Deployment Services, and Windows Server Update Services are all managed as a part of the core operations for all environments. SDI will implement a monthly patch management schedule for server operating systems wherein select non -critical servers will receive operating system and application patches as a part of a test group. In the event these servers experience problems with the patches, a rollback process will be enacted. If no problems are identified, the patches will be applied to the remaining servers. Office 365 Administration Procurement SDI will assist with the procurement of Microsoft licensed products by leveraging existing Enterprise Agreements previously negotiated by larger organization(s) to obtain favorable pricing not typically available to smaller local government organizations. Modernization SDI will transition the City's email system from a version -based Microsoft Office model to software as a service with subscription -based Office 365 hosted on Microsoft 365 Government Community Cloud (GCC), including Microsoft -hosted email solutions, Active Directory/ Azure synchronization, OneDrive, SharePoint Online, and Teams. Administration SDI will perform conversions/migrations for Microsoft 365 as well as ongoing management of existing 365 environments. Typical administration begins with the information management policy development and configuration for new environments, or policy assessment in collaboration with organizational stakeholders for existing environments. Examples of policy considerations vary widely from on -premises only office productivity suites. SDI will configure municipal client hosted environment within the Microsoft 365 Government Community Cloud (GCC) which provides compliance with federal requirements for cloud services, including FedRAMP High, Defense Federal Acquisition Regulations Supplement (DFARS), and requirements for criminal justice and federal to x information systems (CJI and FTI data types). Network Administration SDI can and will manage numerous firewalls from manufacturers such as Cisco, Fortinet, Sonicwall; site- to- site VPNs, and remote -access VPNs leveraged for both border security and internal segmentation at several sites. Additionally, SDI can migrate clients to application -layer/ next -generation firewalls (NGFW) to provide a more unified threat management platform that includes application -layer visibility 4 I:\cmo\Agreements\SDI_Presence_First Amendment-FY22-0253.docx-j m