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Docusign Envelope ID: A0158746-6D88-4277-9179-BDBEDF669057 <br />RingCentral <br />MASTER SERVICES AGREEMENT <br />This Master Services Agreement is effective as of the date of last signature ("Effective Date") and made between: <br />City of Redlands ("Customer") <br />Address: <br />35 Cajon St. Ste 222 <br />Redlands, CA 92373 <br />RingCentral, Inc. ("RingCentral') <br />Address: <br />20 Davis Drive <br />Belmont, CA 94002 <br />DocuSigned by: <br />1N&Ad I.6U& <br />By.I z By.❑r)1147610E24F7... <br />Name: MARio SAUCCI)C) <br />Title: Ma Yb R <br />Date: & - 3 - ZO ZS <br />Name: <br />Michael Fiocca <br />Title: RVP SLED West <br />Date: 5/20/2025 <br />RingCentral and Customer are together referred to as the "Parties" and each individually as a "Party." <br />1. The Master Services Agreement ("Agreement") consists of the terms and conditions contained herein, and any Service Attachments <br />applicable to Customer's Services, and any other Attachments agreed by the Parties, are incorporated into and form a part of this <br />Agreement. <br />Exhibit A — Definitions <br />Attachment A — RingEX Services <br />Attachment B — RingCX Services <br />Attachment C — Service Level Agreement for RingEX Services <br />Attachment D — Service Level Agreement for RingCX Services <br />Attachment E — Security Addendum <br />Attachment F — Copy of Terms and Conditions of Sale Hardware <br />THE PARTIES AGREE AS FOLLOWS: <br />2. Ordering and Term <br />A. Ordering Services. Customer may order the Services set forth in the relevant Attachments, attached hereto, by executing an <br />Order Form in the format provided by RingCentral. Customer must submit the Order Form to RingCentral either in writing or <br />electronically via the Administrative Portal. The Order Form will identify the Services requested by Customer together with: (i) <br />the price for each Service; (ii) scheduled Start Date; (iii) and products rented, licensed, or sold to Customer, if any, An Order <br />Form will become binding when it is executed by the Customer and accepted by RingCentral. RingCentral may accept an Order <br />Form by commencing performance of the requested Services, The Services and invoicing for those Services will begin on the <br />Start Date, as identified in the applicable Order Form or on the day Services are ordered via the Administrative Portal. Customer <br />may purchase additional Services, software, and equipment via the Administrative Portal or by executing additional Order Forms. <br />B. Equipment. Subject to availability based on brand and Customer location, Customer may purchase or rent equipment from <br />RingCentral for use with the Services. The terms and conditions that govern any such transaction can be found at: <br />i. Purchase: htt ://www.rin contraI-com/le al/rin central-hardware-terms-conditions.htm1: <br />ii. Rental: http://www.rinpcentral.com/legal/lease-rental.html, and <br />iii. Device as a Services: https:t/www.ringoentral.comYlegal/daas-agreernent.html. <br />C. Term of this Agreement. The Term of this Agreement will commence on the Effective Date and continue until the last Order <br />Form is terminated or expires, unless terminated earlier in accordance with its terms. <br />Master services Agreement Page 1 of 34 <br />